Ersatz accepts payments through the following channels:
Cristina Isabel Gimenez
- BDO Bank Deposit/Online Transfer
Cristina Isabel I. Gimenez
For GCash or Bank Deposit/Online transfer, please send us your purchase details, proof of payment, shipping address, and contact number via email or Instagram and we will happily process the transaction for you.
Shipping and Delivery:
Ersatz will begin the process of shipping your orders upon receipt of payment. Please note that all shipping fees will be shouldered by the buyer and processed upon checkout.
All domestic orders will be shipped and tracked via Grab, Lalamove, or any other local courier of your choice. Domestic orders follow a flat rate of Php200. International orders will be processed via FedEx or DHL.
Please allow 5-7 working days for the processing and shipping of your parcel.
Ersatz is not responsible for packages once shipped. All package disputes must be resolved through the respective parcel carrier Customer Service.
Return and Exchange:
Given the nature and age of our products, all items are final sale.
Our collection is composed of garments dating as far back as 30 years old. While we carefully select our pieces, subtle imperfections from wear will be noted in the product description through our grading system*.
|A||Signs of wear are either not present or not visible on the garment.|
|B||Minor signs of age or wear (storage stains/discoloration) are present.|
|C||The use and/or age of the garment is visible and will be noted accordingly.|
Please contact us here or on Instagram (@byersatz) for all product inquiries prior to purchase.